服務條款Terms of Service
1. 適用對象 Who these terms apply to
本條款適用於與飛起來有限公司簽約使用 Fly up 服務之業主。與業主互動之終端使用者，其權利義務依業主自身之條款及本公司之隱私權政策。
These terms apply to Owners who contract with Fly Up Co., Ltd. to use Fly up. End users interacting with an Owner are governed by that Owner's own terms and by our Privacy Policy.
2. 服務內容 The service
本公司提供之服務為：代業主於其授權之 Meta 平台帳號自動回覆訊息、依業主提供之資料產生回覆內容、於符合條件時轉由真人接手，以及提供對話與客戶紀錄之後台檢視。
The service comprises: automated replies on the Owner's authorised Meta platform accounts, reply generation based on Owner-supplied data, human handoff when conditions are met, and a dashboard for reviewing conversations and customer records.
3. 業主之責任 Owner responsibilities
- 確保所提供之商品資訊、價格區間與營業資訊正確且合法
- 依其所適用之法令，向終端使用者履行告知義務
- 維持 Meta 平台帳號之有效授權
Owners are responsible for the accuracy and legality of product, pricing, and business information they supply; for fulfilling their own notification duties toward end users; and for maintaining valid authorisation of their Meta platform accounts.
4. AI 生成內容之性質 Nature of AI-generated content
本服務之回覆由 AI 依業主提供之資料生成。價格資訊一律以區間及條件呈現，不構成要約；最終交易條件以業主與客戶另行確認者為準。正式報價、折扣、庫存保留、訂單成立與退款，均須由業主確認或依業主系統之明確規則辦理。
Replies are AI-generated from Owner-supplied data. Pricing is presented as ranges with conditions and does not constitute a binding offer; final terms are those separately confirmed between the Owner and the customer. Formal quotations, discounts, stock reservations, order formation, and refunds require the Owner's confirmation or explicit rules in the Owner's systems.
5. 費用與計費 Fees
服務費用、計費方式與付款條件，依本公司與業主個別簽訂之契約或訂購文件定之。
Fees, billing, and payment terms are set out in the individual agreement or order form between the Owner and us.
6. 服務水準與責任限制 Service levels and limitation of liability
本公司以商業上合理之努力維持服務之可用性，但不保證服務不中斷或無錯誤；因 Meta 平台、網路基礎設施或其他第三方服務之中斷或變更所生之影響，本公司將於合理範圍內協助處理。除法令強制規定、故意或重大過失外，本公司對業主之賠償責任總額，以損害發生前十二個月業主已支付之服務費用為上限。因天災、戰爭、罷工、斷電、政府行為等不可抗力事由致無法履行者，於該事由存續期間內免責。
We use commercially reasonable efforts to keep the service available but do not warrant uninterrupted or error-free operation; we will reasonably assist with impacts caused by outages or changes of the Meta platform, network infrastructure, or other third-party services. Except where mandated by law or in cases of wilful misconduct or gross negligence, our aggregate liability to an Owner is capped at the service fees paid by that Owner in the twelve months preceding the event. Neither party is liable for failure to perform due to force majeure for the duration of the event.
7. 終止與資料返還 Termination and data return
契約終止或期滿後，業主得於三十日內要求匯出其資料；該期間屆滿後，本公司將刪除資料或作不可逆之去識別化，但依法令應保存者，於法定期間內保存後刪除。
Upon termination or expiry, the Owner may request an export of its data within thirty days; thereafter we will delete the data or irreversibly de-identify it, except for records we are legally required to retain, which are deleted after the statutory period.
8. 準據法與管轄 Governing law and jurisdiction
本條款以中華民國法律為準據法。因本條款所生之爭議，雙方同意以本公司所在地之地方法院為第一審管轄法院，但法令另有專屬管轄或消費者保護規定者，從其規定。
These terms are governed by the laws of the Republic of China (Taiwan). Disputes shall be submitted to the district court where our company is located as the court of first instance, except where mandatory venue or consumer-protection rules provide otherwise.